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Privacy Policy

Last updated: February 2025

The short version: we collect what we need to connect you with nearby sellers, we don't sell your personal information, and you can reach us anytime at privacy@coopcoop.co.

1. Introduction

This Privacy Policy describes how Coop, operated by Simple City Software, LLC ("we," "our," or "us") collects, uses, and discloses your information when you use our mobile application and website (collectively, the "Service"). We respect your privacy and are committed to protecting your personal data.

2. Information We Collect

2.1 Information you provide to us

When you register for an account, we collect:

  • Name
  • Email address
  • Password
  • Phone number (optional)
  • Profile information (optional)

When you create a vendor account, we additionally collect:

  • Business name
  • Business address
  • Business description

When you use our Service, we collect:

  • Messages sent through our platform
  • Product listings and descriptions
  • Transaction information
  • Photos you upload

2.2 Information we automatically collect

When you use our Service, we automatically collect:

  • Location data (to show nearby vendors and products)
  • Device information (type, operating system, browser)
  • Usage information (how you interact with our Service)
  • IP address and network information

2.3 Information from third parties

We may receive information about you from third parties, including:

  • Authentication services (when you sign in using AWS Cognito)
  • Payment processors (transaction data)

3. How We Use Your Information

3.1 To provide and improve the Service

  • Process transactions between vendors and consumers
  • Authenticate users and maintain account security
  • Display relevant vendor and product information
  • Provide customer support
  • Improve and optimize our Service
  • Develop new features

3.2 For communication

  • Send important notifications about your account or orders
  • Send messages between vendors and consumers
  • Respond to your inquiries and support requests

3.3 For marketing and analytics

  • Understand how users interact with our Service
  • Provide personalized content and recommendations
  • Send promotional materials (with your consent)
  • Display contextual or targeted advertisements

4. How We Share Your Information

4.1 Other users

  • When you create a vendor profile, your business information is visible to consumers
  • When you use the messaging feature, your messages are shared with the recipient
  • Transaction information is shared between the parties involved in the transaction

4.2 Service providers

  • AWS (cloud hosting, database, authentication)
  • Payment processors
  • Customer support tools
  • Analytics providers

We use these service providers only as necessary to provide our services. We do not sell your personal information to third parties.

4.3 Legal requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities.

4.4 Business transfers

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our Service of any change in ownership or uses of your personal information.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.

6. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

7. Your Privacy Rights

Depending on your location, you may have rights regarding your personal data, including:

  • The right to access your data
  • The right to correct inaccurate data
  • The right to delete your data
  • The right to restrict or object to processing
  • The right to data portability
  • The right to withdraw consent

To exercise these rights, please contact us using the information provided in the "Contact Us" section.

8. Children's Privacy

Our Service is not intended for children under the age of 13, and we do not knowingly collect personal data from children under 13.

9. International Data Transfers

Your information may be transferred to, and processed in, countries other than the country in which you reside. These countries may have data protection laws that are different from the laws of your country.

10. Third-Party Links and Services

Our Service may contain links to third-party websites or services that are not owned or controlled by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: privacy@coopcoop.co
Address: Simple City Software, LLC, PO 1211, Marthasville, MO, 63357

13. CCPA/CPRA Privacy Rights (California Residents)

If you are a California resident, you have specific rights regarding your personal information under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):

  • Right to Know: You can request disclosure of the categories and specific pieces of personal information we have collected about you, the sources from which we collected it, our business purpose for collecting it, and the categories of third parties with whom we share it.
  • Right to Delete: You can request deletion of personal information we have collected from you, subject to certain exceptions.
  • Right to Opt-Out: You can opt-out of the sale or sharing of your personal information.
  • Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights.

14. Geolocation Information

Our app collects precise geolocation data to show you nearby vendors and products. You can disable location services in your device settings at any time, but this may limit certain functionality of the app.

15. App Permissions

Our mobile app may request the following permissions:

  • Location (to show nearby vendors and products)
  • Camera (to take photos for listings or profiles)
  • Storage (to upload photos)
  • Push notifications (for order updates and messages)

You can manage these permissions through your device settings.

16. Subscription Service

If you subscribe to our Coop Pro service, we collect and process payment information through our third-party payment processors. We do not store complete payment information on our servers.

17. Advertising

We may serve advertisements in our app. These advertisements may use cookies or similar technologies to provide more relevant advertising based on your interests. We limit the information shared with advertisers and do not provide them with your personal identifying information without your explicit consent.